Monitoraggio delle conversazioni email in Legacy Agentforce Builder
Monitorare le conversazioni email per gli agenti connessi all'email.
Versioni (Edition) richieste
Disponibile nelle versioni: Lightning Experience
Disponibile in: versioni Enterprise Edition, Performance Edition, Unlimited Edition e Developer Edition con Field Service e Foundations, oppure Einstein 1 Field Service Edition o Agenteforce 1 Field Service Edition.
La visualizzazione supervisore pianificazione Agentforce non è supportata per questa soluzione. Per monitorare le conversazioni, i thread email sono disponibili nella scheda Correlato del caso.
È anche possibile definire una visualizzazione elenco personalizzata che includa questi casi.
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