Monitorar conversas por email no Agentforce Builder legado
Monitore conversas por email para agentes conectados ao email.
Edições obrigatórias
Disponível em: Lightning Experience
Disponível em: Edições Enterprise, Performance, Unlimited e Developer com Field Service and Foundations, ou Edição Einstein 1 Field Service ou Edição Agentforce 1 Field Service.
Não há suporte para a Visualização do Supervisor de agendamento do Agentforce para essa solução. Para monitorar conversas, você pode encontrar as sequências de email na guia Relacionado do caso.
Você também pode definir um modo de exibição de lista personalizado que inclua estes casos.
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