Bevaka e-postkonversationer i den äldre Agentforce Builder
Bevaka e-postkonversationer för agenter som är anslutna till e-post.
Versioner som krävs
Tillgängliga i: Lightning Experience
Tillgängliga i: Enterprise, Performance, Unlimited och Developer Editions med Field Service och Foundations, eller Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
Agentforce Scheduling Supervisor-vyn stöds inte för denna lösning. För att bevaka konversationer kan du hitta e-posttrådarna på kundcasets flik Relaterat.
Du kan även definiera en egen listvy som inkluderar dessa kundcase.
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