Get Started with Autonomous Scheduling in the New Agentforce Builder
Before you build your agents, learn about Autonomous Scheduling, and review the
considerations.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations, or Einstein 1 Field
Service Edition or Agentforce 1 Field Service Edition.
Escalations to a Representative in the New Agentforce Builder Review the scenarios that cause conversations to be escalated to a representative. When the agent escalates the conversation, it may take some time for a representative to pick up the escalation. You can modify the escalation scenarios.
Understanding Customer-Initiated Scheduling for Field Service in the New Agentforce Builder Let your customers schedule, reschedule, cancel, or inquire about appointments on their own at any time. Customers can directly interact with the AI agent, which shortens appointment management to a third of the time. Agentforce understands your customers’ preferences and handles the request accordingly, while considering your business needs. Customer-Initiated Scheduling helps you meet growing customer demand by reducing the burden on customer service teams so they can work on more complex tasks.
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