适用于：Enterprise、Performance、Unlimited 和 Developer Edition with Field Service and Foundations, 或 Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition。
了解新 Agentforce Builder 中客户发起的 Field Service 计划 允许客户随时自行计划、重新计划、取消或查询预约。客户可以直接与 AI 客服人员交互，这将预约管理缩短到三分之一。Agentforce 了解客户的首选项，并相应地处理请求，同时考虑您的业务需求。客户发起的计划通过减少客户服务团队的负担，帮助您满足不断增长的客户需求，以便他们能够处理更复杂的任务。
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