提供版本：具備 Field Service and Foundations 的 Enterprise、Performance、Unlimited 及 Developer Edition,或 Einstein 1 Field Service Edition 或 Agentforce 1 Field Service Edition。
瞭解新 Agentforce Builder 中 Field Service 的客戶起始排程 讓您的客戶隨時自行排程、重新排程、取消或詢問約會。客戶可以直接與 AI 工作人員互動,這會將約會管理縮短至三分之一的時間。Agentforce 瞭解您客戶的偏好設定,並相應地處理要求,同時考量您的業務需求。「客戶起始的排程」可協助您滿足客戶日益增長的需求,藉此減少客戶服務小組的負擔,使其能夠處理更複雜的工作。
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