Bruke Omnikanal til å håndtere autonome planleggingseskaleringer i den nye Agentforce Builder
Når du har konfigurert overvåking, kan du bruke Omnikanal-komponenten til å overvåke og håndtere eskalerte samtaler fra Field Service-kunder. Vi anbefaler å bruke Omnikanal-sidefeltet.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance, Unlimited og Developer Edition med Field Service and Foundations, eller Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
Dette bildet viser nytt arbeid (1), valgt arbeid som er midlertidig stanset (2), og arbeid med et oppdateringsvarsel (3) i Omnikanal-komponenten.
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