設定監視後,您可以使用 Omni-Channel 元件來監視和處理 Field Service 客戶的已升級對話。我們建議使用 Omni-Channel 側列。
必要版本
提供版本：Lightning Experience
提供版本：具備 Field Service and Foundations 的 Enterprise、Performance、Unlimited 及 Developer Edition,或 Einstein 1 Field Service Edition 或 Agentforce 1 Field Service Edition。
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