オムニスーパーバイザーを使用して、スケジュールエージェントまたは Agentforce サービスエージェントと Field Service 顧客との間のすべての会話を監視します。監視を設定したら、エージェントと顧客間の会話をドリルダウンできます。
必要なエディション
使用可能なインターフェース: Lightning Experience
使用可能なエディション: Field Service および Foundation が付属する Enterprise Edition、Performance Edition、Unlimited Edition、および Developer Edition、または Einstein 1 Field Service Edition または Agentforce 1 Field Service Edition。
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