Overvåg automatisk planlægning i den nye Agentforce
Der er forskellige måder at overvåge planlægningsagentsamtaler på. Brug Omni Supervisor til at se alle aktive agentsamtaler. Brug Omni-Channel-komponenten til at håndtere eskalerede samtaler. Brug Agentforce Scheduling Supervisor-visningen til at få vist aktive, eskalerede og fuldførte samtaler fra de sidste 72 timer.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance, Unlimited og Developer Edition med Field Service and Foundations eller Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
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