OvervÄke automatisk planlegging i den nye Agentforce
Det finnes flere mÄter Ä overvÄke planleggingsagentdiskusjoner pÄ. Bruk Omnileder til Ä vise alle aktive agentdiskusjoner. Bruk Omnikanal-komponenten til Ä hÄndtere eskalerte samtaler. Bruk Agentforce Scheduling Supervisor-visningen til Ä vise aktive, eskalerte og fullfÞrte samtaler de siste 72 timene.
NĂždvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise, Performance, Unlimited og Developer Edition med Field Service and Foundations, eller Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
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