Monitorar o agendamento autônomo no novo Agentforce Builder
Há várias maneiras de monitorar as conversas do agente de agendamento. Use o Supervisor Omni para visualizar todas as conversas do agente ativas. Use o componente Omni-Channel para lidar com conversas escalonadas. Use a Visualização do Supervisor de agendamento do Agentforce para visualizar conversas ativas, escaladas e concluídas das últimas 72 horas.
Edições obrigatórias
Disponível em: Lightning Experience
Disponível em: Edições Enterprise, Performance, Unlimited e Developer com Field Service and Foundations, ou Edição Einstein 1 Field Service ou Edição Agentforce 1 Field Service.
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