Bevaka autonom schemaläggning i den nya Agentforce Builder
Det finns olika sätt att bevaka agentkonversationer för schemaläggning. Använd Omni Supervisor för att se alla aktiva agentkonversationer. Använd Omni-Channel-komponenten för att hantera omflyttade konversationer. Använd Agentforce Scheduling Supervisor-vyn för att se aktiva, omflyttade och slutförda konversationer från de senaste 72 timmarna.
Versioner som krävs
Tillgängliga i: Lightning Experience
Tillgängliga i: Enterprise, Performance, Unlimited och Developer Editions med Field Service och Foundations, eller Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
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