Monitor Autonomous Scheduling in the New Agentforce Builder
There are various ways to monitor Scheduling agent conversations. Use the Omni
Supervisor to view all active agent conversations. Use the Omni-Channel component to handle
escalated conversations. Use the Agentforce Scheduling Supervisor View to view active, escalated
and completed conversations from the last 72 hours.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations, or Einstein 1 Field
Service Edition or Agentforce 1 Field Service Edition.
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