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了解新 Agentforce 生成器中的消息传递会话和服务预约
了解参与主题如何在消息传递会话和服务预约之间建立联系。

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了解参与主题如何在消息传递会话和服务预约之间建立联系。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Performance、Unlimited 和 Developer Edition with Field Service and Foundations, 或 Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition。 |
消息传递会话对象保存客服人员和客户之间的对话。
参与主题对象将保存对话的消息传递会话连接到服务预约。
在服务中,要从全方位主管中的消息传递会话或从全方位组件获取到关联的服务预约,您必须将参与主题组件添加到消息传递会话对象的页面布局中。请参阅为 Field Service 资产属性管理阈值监控。
默认情况下,在 Field Service 中,您可以从服务预约的相关列表中转到参与主题。

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