提供版本：具備 Field Service and Foundations 的 Enterprise、Performance、Unlimited 及 Developer Edition,或 Einstein 1 Field Service Edition 或 Agentforce 1 Field Service Edition。
「傳訊工作階段」物件會保留工作人員與客戶之間的對話。
「參與主題」物件會將保留交談的傳訊工作階段連線至服務約會。
在 Service 中,若要從 Omni Supervisor 中的傳訊工作階段或從 Omni-Channel 元件移至其相關聯的服務約會,您必須將「參與主題」元件新增至「傳訊工作階段」物件的版面配置。請參閱「管理 Field Service 資產屬性的值監視」。
在 Field Service 中,依預設,您可以從服務約會的相關清單前往「參與主題」。
備註 如果您自訂工作人員使用的動作,且未在解決方案中使用「參與主題」,例如,如果您未排程服務約會,則您無法在 Agentforce 排程上司檢視中看見這些對話。不過,您仍可在 Omni Supervisor 和 Omni-Channel 元件中檢視這些元件。
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