适用于新 Agentforce Builder 的自主计划涵盖了客户发起的计划，这将为您的客户提供 AI 驱动的自助预约管理功能。原有 Agentforce Builder 文档中提供了客户拓展和其他功能。
所需的 Edition
适用于：Lightning Experience
适用于：Enterprise、Performance、Unlimited 和 Developer Edition with Field Service and Foundations, 或 Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition。
在 New Agentforce Builder 中监控自主计划 有多种方式可以监控计划客服人员对话。使用全方位主管查看所有有效的客服人员对话。使用全方位组件处理升级的对话。使用 Agentforce 计划主管视图查看过去 72 小时内的活动、升级和完成的对话。
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