讓行動工作人員在 Slack 中或從 Field Service 行動應用程式與 Agentforce 通訊,以更新其缺勤。Agentforce 接著會將資源缺勤新增至甘特圖,並將其約會指派給其他行動工作人員。針對無法重新指派的約會,Agentforce 會連絡客戶以重新預訂約會。
必要版本
提供版本：Lightning Experience
提供版本：具備 Field Service and Foundations 的 Enterprise、Performance、Unlimited 及 Developer Edition,或 Einstein 1 Field Service Edition 或 Agentforce 1 Field Service Edition。
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