建立 AI 工作人員,並將其設定為成功。如需簡化體驗,請使用自動化 Salesforce Go 工具引導您完成整個設定並開始進行。如果您在自動化中遇到問題,您可以手動完成流程。
必要版本
提供版本：Lightning Experience
提供版本：具備 Field Service and Foundations 的 Enterprise、Performance、Unlimited 及 Developer Edition,或 Einstein 1 Field Service Edition 或 Agentforce 1 Field Service Edition。
在新的 Agentforce Builder 中手動設定現場服務的客戶起始排程 「客戶起始的排程」會使用「Field Service 排程」工作人員實作。您可以使用任何支援的傳訊管道或「增強型聊天」。常見使用個案包括允許客戶直接在各種管道中與工作人員互動,或允許承包商和沒有組織直接存取權的內部員工透過 Partner Community 與工作人員互動。
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