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Autonomous Scheduling Use Cases
Learn what Autonomous Scheduling can do for you.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
| Use Case | Description | Learn More |
|---|---|---|
| Supply 24/7 coverage |
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Customer-Initiated Scheduling |
| Enable partner access | Let partners, such as contractors, leverage Autonomous Scheduling even if they’re using a separate org. | Customer-Initiated Scheduling with Enhanced Chat |
| Let Agentforce rebook appointments | Get Agentforce to notify customers about appointments that need to be rebooked and help them find the next suitable time. | Customer Outreach |
| Automate maintenance plans | Get Agentforce to automatically notify customers that their asset is due for maintenance and help them find a suitable time. | Customer Outreachwith Asset Maintenance Scheduling |
| Resolve resource absences | Automatically reassign appointments when a mobile worker reports an absence, and notify customers if their appointment needs to be rebooked. | Handle Service Resource Absences |
| Gain prospect customers | Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. | Coming soon… |
| Schedule appointments from the mobile app | Enable mobile workers to manage appointments using Agentforce on the Field Service mobile app. For example, they can book a follow-up appointment, reschedule, or cancel an appointment that’s no longer needed. | Coming soon… |
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