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            Autonomous Scheduling Use Cases in the New Agentforce Builder

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            Autonomous Scheduling Use Cases in the New Agentforce Builder

            Learn what Autonomous Scheduling can do for you.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.
            Use Case Description Learn More
            Supply 24/7 coverage
            • Leverage round-the-clock availability via messaging channels, such as SMS, WhatsApp, and Facebook Messenger.
            • Let your customers book, reschedule, cancel and get information about an appointment, without requiring human intervention.
            • Automate routine scheduling tasks to free up service reps for more complex issues.
            • Reduce costs and processing times for booking requests by lowering the load on service reps.
            • Provide a self-service option to improve the overall customer experience.
            		Customer-Initiated Scheduling
            Enable partner access Let partners, such as contractors, leverage Autonomous Scheduling even if they’re using a separate org. Customer-Initiated Scheduling with Enhanced Chat
            Gain prospect customers Allow prospects to book appointments without needing an existing account, transforming Agentforce into a powerful lead generation tool. Customer-Initiated Scheduling with Setup for Prospect Customers
            Schedule appointments from the mobile app Enable mobile workers to manage appointments using Agentforce on the Field Service mobile app. For example, they can book a follow-up appointment, reschedule, or cancel an appointment that’s no longer needed. Coming soon…
             
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            Salesforce Help | Article