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            Appointment Scheduling

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            Appointment Scheduling

            Schedule appointments across multiple channels and appointment types.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions

            Workforce Scheduling supports:

            • Inbound scheduling: Customers create appointments through a portal such as Experience Cloud.
            • Outbound scheduling: Your team creates appointments on behalf of customers.

            Workforce Scheduling supports these scheduling features:

            • Service Appointments: Create, reschedule, cancel, modify, and delete service appointments tied to work types and service territories.
            • Interaction Scheduling: For public sector use cases, schedule, reschedule, and cancel on-site and virtual interactions such as hearings, orientation sessions, and case reviews.
            • Multi-Resource Appointments: Assign multiple service resources to a single appointment for board meetings, hearings, or group sessions.
             
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