Alcance de clientes gestiona sus pláticas salientes. Configure esta función creando agentes, componentes de mensajería y flujos.
Ediciones necesarias
Disponible en: Lightning Experience
Disponible en: Ediciones Enterprise, Performance, Unlimited, Einstein 1, Agentforce 1 para Field Service y Developer Edition con cualquier licencia de Field Service y acceso a agentes Agentforce Service.
Crear los componentes de mensajería para el alcance del cliente Configure un componente de mensajería para cada mensaje que desee enviar a sus clientes. Si está utilizando Rereserva y Mantenimiento de activos, necesitará 4 componentes de mensajería: uno para el mensaje inicial y otro para el mensaje de recordatorio para cada ruta.
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