Brug Omni-Channel til at håndtere eskaleringer af automatisk planlægning i den ældre Agentforce
Når du har opsat overvågning, kan du bruge Omni-Channel-komponenten til at overvåge og håndtere eskalerede samtaler fra Field Service-kunder. Vi anbefaler brug af Omni-Channel-sidepanelet.
EditionsHeading
Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance, Unlimited og Developer Edition med Field Service og Foundations. Også tilgængelig med Einstein 1 Field Service Edition eller Agentforce 1 Field Service Edition.
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