Utilisation d'Omni-Channel pour gérer les escalades de planification autonomes dans le Générateur Agentforce hérité
Une fois la surveillance configurée, vous pouvez utiliser le composant Omni-Channel pour surveiller et gérer les conversations escaladées des clients de Field Service. Nous recommandons d'utiliser le menu latéral Omni-Channel.
Éditions requises
Disponible avec : Lightning Experience
Disponible avec : Enterprise Edition, Performance Edition, Unlimited Edition et Developer Edition with Field Service and Foundations, ou Einstein 1 Field Service Edition ou Agentforce 1 Field Service Edition.
Cette image montre le nouveau travail (1), le travail sélectionné interrompu (2) et le travail avec une notification de mise à jour (3) dans le composant Omni-Channel.
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