Loading
Prepare for Email to Become the Default Login ExperienceRead More
Agentforce Field Service and Operations
Sample Utterances for Field Service Customer-Initiated Scheduling with Agentforce in the Legacy Agentforce Builder

You are here:

  1. Salesforce Help
  2. Docs
  3. Agentforce Field Service and Operations

Sample Utterances for Field Service Customer-Initiated Scheduling with Agentforce in the Legacy Agentforce Builder

These utterances are examples of ways to trigger Autonomous Scheduling. Your customers aren’t required to use these exact phrases. They can use natural language, which Agentforce understands. Use these utterances to see how the agent works in Agentforce Builder.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

Book a new appointment

  • “The air conditioner in my bedroom isn’t working. I would like to schedule a repair.”
  • “There’s an issue with my washing machine and I need a technician.”
  • “I need to fix my broken fridge.”
  • “My car isn’t turning on and I need you to send someone to fix it.”
  • “My new TV has arrived and I want someone to come and install it.”

Cancel an appointment

  • “I want to cancel my appointment”
  • “Cancel my upcoming appointment”
  • “I don’t need the appointment that I scheduled anymore.”
  • “Something came up, and I need to cancel my appointment immediately.”
  • “I don’t need the service that I asked for anymore”

Get information about an appointment

  • “What time is my appointment scheduled for?”
  • “When is my technician supposed to arrive?”
  • “When is my next scheduled visit?”
  • “Which appointments do I have booked?”
  • “What day is my appointment?”

Reschedule an appointment (customer)

  • “I just realized that I won’t be home at the time of my booked appointment. Can you help me reschedule it?”
  • “I need to move my current appointment to the next available slot.”
  • “I won’t be available for my scheduled appointment. Can we reschedule it?”
  • “Is there an earlier time available for my appointment?”
  • “I need to reschedule my appointment for a later date.”

Rebook an appointment from the Agentforce Panel (dispatcher)

  • “Rebook all of John Cash’s and Jenny Chan’s appointments that are scheduled for today”
  • “Rebook all appointments taking place tomorrow in the North Los Angeles and East Los Angeles territories”
  • “Reschedule all installation appointments scheduled for today”
  • “Reschedule Emma Fox’s TV installation that’s scheduled for tomorrow”
 
Loading
Salesforce Help | Article