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Agentforce Field Service and Operations
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            Extend Field Service

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            3. Agentforce Field Service and Operations

            Extend Field Service

            Take Agentforce Field Service and Operations (formerly Field Service) to the next level with tools like Appointment Assistant, Visual Remote Assistant, and Workforce Scheduling.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            Note
            Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.
            • Set Up Field Service Appointment Assistant
              Appointment Assistant helps you keep track of your customers’ service experience from the moment they contact you to the moment your mobile worker arrives.
            • Optimize Asset Performance
              Use out-of-the-box tools to predict maintenance needs, track asset reliability, configure an asset health score, record asset downtime, and track replacements.
            • Set Up Field Service in Experience Cloud Sites
              Keep customers, partners, and contractors in the loop about field service work by adding field service objects to your Experience Cloud site.
            • Manage Field Service Outcome-Based Contracts
              With Outcome-Based Contracts, service providers can provide their customers with an easy way to assess the compliance of a service contract by letting them track and measure service outcomes. Compliant service contracts ensure high quality of service and customer success.
            • Workforce Scheduling
              Workforce Scheduling, part of Field Service and Operations for Public Sector, is a scheduling solution built to integrate with other Salesforce industry clouds. Use it to schedule, manage, and optimize on-site and virtual appointments across your organization.
            • Set Up Visual Remote Assistant for Field Service
              Promote sustainability using Visual Remote Assistant for Field Service, boost sales, and improve efficiency while reducing costs by delivering service from anywhere.
             
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