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            Key Capabilities

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            Key Capabilities

            Workforce Scheduling spans appointment scheduling, resource management, a centralized scheduling console, and customization tools, covering on-site and virtual scheduling end-to-end.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions

            The following capabilities work together to let your team create and schedule appointments, manage service resources, monitor scheduling activity, and tailor Workforce Scheduling to your processes.

            • Appointment Scheduling
              Schedule appointments across multiple channels and appointment types.
            • Resource Management
              Configure service resources, territories, and work types to match your business’ workforce structure.
            • Scheduling Console
              Give supervisors and managers a centralized view of scheduling activity.
            • Customization
              Tailor Workforce Scheduling to your organization's processes.
             
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