Learn About Field Service

Ready to get started with Agentforce Field Service and Operations (formerly Field Service)? Explore resources in and outside of Salesforce Help, review limits and limitations, and understand key concepts such as scheduling and optimization.

• Where Do I Start with Field Service?
  Explore resources for Agentforce Field Service and Operations (formerly Field Service) and learn how it can help your business.
• Field Service Limits and Limitations
  Learn about the limits and limitations of Agentforce Field Service and Operations (formerly Field Service).
• Field Service Key Concepts and Glossary
  Review terms used in Agentforce Field Service and Operations (formerly Field Service).
• Field Service Desktop Updates
  Stay in the know about releases for Agentforce Field Service and Operations (formerly Field Service). This article includes information on the release cadence for major, patch, and daily releases—also known as emergency releases—for core and managed package features.