Manage Field Service Scheduling
Take control of service appointment scheduling in Agentforce Field Service and Operations (formerly Field Service). Create an optimized schedule for your team and use out-of-the-box scheduling features.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Note Field Service is now Agentforce Field Service and Operations. In some cases,
we still use Field Service to refer to this product area in Salesforce applications and
documentation.
- Manage Field Service Appointments
Create, schedule, reschedule, and unschedule service appointments. Fix overlaps, group nearby appointments, and fill schedule gaps. - Dispatch Field Service Appointments
Provide dispatchers with a central hub for viewing their team’s schedule and managing service appointments. As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console. - Get Ready for Field Service Scheduling and Optimization
Define your service appointment lifecycle, configure appointment booking settings, and get to know your Field Service scheduling policies, optimization settings, and sharing settings. - Set Up Field Service Scheduling and Optimization Features
Explore all that Scheduling and Optimization has to offer in Field Service. Add travel modes, set optimization priorities and work capacity, reserve time slots for designated work, and more. - Field Service Scheduling and Optimization Solutions
Salesforce Field Service is used by a wide variety of customers across many industries. The tasks and activities that you do can vary significantly depending on your industry, business model, and service operations model. At Salesforce, we relate your core business objectives, needs, and user workflows to a job you need to do. The jobs framework helps us understand what customers want to achieve by focusing on their needs and how the product or service can address them. The use cases identify the core job, large or small, that a user must perform, solve, or complete to succeed. Review the different use cases, understand what industries they're most common in, and learn about the scheduling and optimization features and solutions Field Service offers to solve them. - Optimize Your Field Service Schedule
Use schedule optimization to create an optimal schedule and help comply with service-level agreements while minimizing travel time, overtime, costs, and no-shows.
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