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            Resource Management

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            Resource Management

            Configure service resources, territories, and work types to match your business’ workforce structure.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions
            • Service Territories: Define geographic or logical areas where service resources operate.
            • Service Resources: Manage your workforce, including skills, skill levels, and availability windows.
            • Work Types: Define the types of work your team performs, including estimated duration and required skills.
            • Availability Management: Set up operating hours for on-site and virtual scheduling.
             
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            Salesforce Help | Article