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            Schedule Appointments

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            Schedule Appointments

            With Workforce Scheduling, you can schedule service appointments for generic objects such as Account, Contact, and so on, and also specific Context Service-mapped objects such as Interactions.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions

            The appointment scheduling flows vary based on the underlying object.

            • Service Appointments
              Schedule, reschedule, and cancel service appointments tied to work types and service territories.
            • Interactions
              Schedule, reschedule, and cancel on-site and virtual interactions such as hearings, orientation sessions, and case reviews.
            • Manage Appointments with the Scheduling Console
              Monitor resource schedules and manage appointments across service territories from a centralized timeline view.
             
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