Map Views and Routes in the Scheduling Console

This is a Field Service managed package feature.

The map data is fully synchronized with the Gantt, the service appointment list, or both, through the map layers.

The map shows data for a single day. If the Gantt view spans multiple days, the map shows data corresponding to the first day of the Gantt's date range. The service resource route is also visible on the map. Dispatchers have the flexibility to view the map alongside the Gantt and the service appointment list view, or to open it separately in a new browser tab.

To maintain visual clarity, the map groups nearby service appointments into clusters when dispatchers zoom out to view larger geographic areas.

• Open the map in a new tab (1). When opened in a separate tab, the map remains fully synchronized with the data shown on the Gantt and the service appointment list.
• Show map layers (2). These map layers are available:
  • Details > Traffic: This layer is turned off by default.
  • Service Appointments: Controls which appointments are shown on the map; those from the Gantt (first day of the Gantt’s date range), those in the service appointment list view, or from both.
  • Service Resources: Shows service resource markers on the map.
  • Resource Routes: Shows both actual and planned routes.
  • Locations: Shows the home base (Service Territory Member) and service territories.
  • Polygons
• Resize the map from the side and bottom (3).