Work in the Field Service Scheduling Console

This is a Field Service managed package feature.

Watch the video to see how the new scheduling console transforms dispatchers from reactive schedulers into strategic orchestrators.

Note The Scheduling Console is available only when you’re using Enhanced Scheduling and Optimization.

Built using Lightning Web Components and developed with extensive customer input, the console features an intuitive, sleek UI that reduces cognitive load and ensures easy navigation. To maximize output, the console supports high-performance workflows and multi-screen configurations, allowing dispatchers to manage dynamic Field Service environments with fewer clicks and zero friction. This efficiency is underpinned by a powerful Core Java and GraphQL backend that delivers a lightning-fast experience, utilizing server-side filtering and lazy loading to maintain rapid responsiveness even when processing thousands of service appointments and service resources simultaneously.

Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.

• Set Up the Scheduling Console
  Configure your Scheduling Console settings. Salesforce enables the Scheduling Console for you.
• Features of the Scheduling Console
  Learn how the Scheduling Console works in Agentforce Field Service and Operations (formerly Field Service).
• Actions in the Scheduling Console
  Learn about the actions available in the Scheduling Console to manage service appointments, service resources, and resource absences.
• Service Appointment List in the Scheduling Console
  View service appointments in the Scheduling Console using a standard list view that supports global search and other functionalities.
• Map Views and Routes in the Scheduling Console
  The map in the Scheduling Console gives dispatchers a clear geographical view of service resources and service appointments, with routes displayed directly.
• Popovers in the Scheduling Console
  Popovers consolidate key information and actions into one unified view, giving dispatchers quick access to service resource details without navigating away.