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            Select a Default Scheduling Policy for Workforce Scheduling

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            Select a Default Scheduling Policy for Workforce Scheduling

            The default scheduling policy determines which work rules and service objectives the scheduling engine applies when no other policy is specified. After you create at least one scheduling policy, select it as the default for your org.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions
            User Permissions Needed
            To select the default scheduling policy: Workforce Scheduling Manager
            1. From Setup, click Salesforce Go.
            2. Search for Scheduling Policies.
            3. In the search results, select Scheduling Policies for Workforce Scheduling.
            4. Click Manage next to Select Default Scheduling Policy.
            5. From Scheduling Policy, select the scheduling policy to use as the default.
            6. Click Save.
             
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