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            Update the Email Template Flow Variable

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            Update the Email Template Flow Variable

            To send a different template, update a variable in the flow to the unique name of your custom classic email template.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions
            User Permissions Needed
            To update the email template flow variable: Workforce Scheduling Manager
            1. From Setup, in the Quick Find box, enter Flows, and then select Flows.
            2. Open the Schedule Appointment flow (or your cloned version).
            3. In Flow Builder, open the Toolbox and search for InteractionCreateApptEmailTemplate.
            4. Click the variable to open it for editing.
            5. Update the Default Value to the unique name of your custom classic email template.
            6. Click Done, and then click Save.

            The scheduling flow sends the email template whose unique name matches the variable value. If the variable references a template that doesn't exist, the confirmation email isn't sent.

            See Also

             
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