Gli ordini di lavoro, che tengono traccia del lavoro da eseguire sui prodotti dei clienti, sono il cuore di Agentforce Field Service and Operations (in precedenza Field Service). Di seguito viene descritto come creare e personalizzare gli ordini di lavoro e creare modelli di risparmio di tempo chiamati tipi di lavoro.
| Disponibile in: Salesforce Classic (non in tutte le organizzazioni) e Lightning Experience |
| Le funzioni centrali di Agentforce Field Service e Operations, il pacchetto gestito e l'app mobile sono disponibili nelle versioni Enterprise Edition, Unlimited Edition e Developer Edition. |
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