Click Field Service Edge

Field Service Edge is a SaaS solution for field service management for the most demanding mobile field service management challenges.

Service Edge:

• Builds on over 20 years of pioneering product development focused exclusively on optimizing field service.
• Provides automated context-based recommendations for service planning, execution, and analysis.
• Propels rapid value with intelligent decision making delivered to users in real-time.
• Connects service professionals to the business and customers using collaborative mobile tools that improve the experience for each.
• Boasts world class security, scalability, and performance for mission-critical service operations.
• Uses patented artificial intelligence to transform field service from reactive to predictive.
• Offers the richest mobility in field service, which elevates technicians to service professionals - making them positive brand ambassadors.
• Transforms service into strategic engagements with customers that build loyalty, productivity, and lifetime customer value.
• Enables easy and secure integration with external applications using out-of-the-box adaptors, integration platform, REST/JSON, Web Services/SOAP, and XML over HTTP.

Service Edge offers business logic and technical functionality that facilitate successful implementation and operation by various roles within the field service organization, such as:

• Schedulers and dispatchers
• Field service representatives
• Field supervisors
• System administrators
• Implementers
• Managers

Service Edge can be customized easily to support specific customer requirements.

Service Edge is designed to allow multiple customers to share hardware resources and services while protecting their data privacy and security.

For complete product documentation, download these files:

• FSE User Guide
• FSE Administration and Configuration Guide
• FSE Integration and Developer Guide
• FSE Logic Documentation

  To request access to the Logic documentation, open a support ticket.

• FSE Customer Engagement Module Guide

Note The PDF guides include information applicable for the Fuji MR17 release. For subsequent releases, see the What’s New pages.

• Field Service Edge Data Exporter
  The Data Exporter tool helps Field Service Edge customers quickly transition to Salesforce Field Service. It does this using a workflow-based process that exports business data objects automatically and reliably.
• Glossary for Service Edge
  Learn about the terms you might encounter when working with Click Field Service Edge.
• What’s New in Click Field Service Edge for Fuji MR23
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR23 release.
• What’s New in Click Field Service Edge for Fuji MR22
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR22 release.
• What’s New in Click Field Service Edge for Fuji MR21
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR21 release.
• What’s New in Click Field Service Edge for Fuji MR20
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR20 release.
• What’s New in Click Field Service Edge for Fuji MR19
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR19 release.
• What’s New in Click Field Service Edge for Fuji MR18
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR18 release.
• What’s New in Click Field Service Edge for Fuji MR17
  Learn about the new features and enhancements that are part of the Service Edge Fuji MR17 release.
• Known Issues in Click Field Service Edge
  This page describes unresolved issues in the Service Edge system, as of the latest release. When an issue is resolved, it’s removed from the Known Issues table and added to the Resolved Issues table in the What’s New page of the specific release.