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            Change Job Location Action

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            Change Job Location Action

            Employees use this action to request a change in their work location through the HR service agent.

            Required Editions

            View supported editions.
            User Permissions Needed  
            To build and manage Service Agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application

            Action Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            This action initiates the secure creation of a case and moves the conversation from the AI agent to HR or Legal specialists using the Escalate Confidential Complaint flow.

            API Name ChangeJobLocation
            Action Type Standard
            Reference Action Type Flow
            Reference Action Change Job Location
            Inputs Current Location, Requested New Location, Effective Date, Work Arrangement, Reason for Change, Document
            Outputs Case Number
            Does this action execute one or more prompt templates? No

            Examples of Utterances that Trigger This Action

            • “I need to change my job location.”
            • “Request a move from Bangalore to Hyderabad.”
            • “Submit a location change request because I’m relocating.”
             
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            Salesforce Help | Article