启动安全创建个案，并将对话从 AI 客服人员转移到人力资源或法律专家。
| 适用于：Lightning Experience |
| 适用于：带员工服务的无限版本 |
| 所需用户权限 | |
|---|---|
| 要构建和管理服务客服人员： | 管理 Agentforce 服务客服人员和管理 AI 客服人员 或 自定义应用程序 |
要使用此操作，请根据业务的安全标准进行自定义。我们建议配置客服人员，以在代表请求者完成此操作前确认请求者的身份。请参阅通过 Agentforce 行动保持信任。
此操作启动安全创建个案，并使用“上报机密投诉”流将对话从 AI 客服人员转移到人力资源或法律专家。
| API 名称 | CreateConfidentialCase |
| 操作类型 | 标准 |
| 引用操作类型 | 流程 |
| 输入 | 投诉描述、事件日期、投诉类型、投诉主题 |
| 输出 | 个案编号、错误消息 |
| 此操作是否执行一个或多个提示模板？ | 否 |
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