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Service
Get Employees For Shift Swap Action

Get Employees For Shift Swap Action

Gets eligible employees for shift swapping by retrieving roster records from Deputy for other employees who are scheduled on a specific shift date. Use when the user wants to swap shifts or see who is available to swap shifts.

Required Editions

View supported editions.
User Permissions Needed  
To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

OR

Customize Application

Action Details

To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

API Name GetEmpForShiftSwap
Action Type Standard
Reference Action Type Flow
Reference Action Get Employees For Shift Swap
Inputs Shift Date
Outputs Status Message, Eligible Employees Roster Data
Does this action execute one or more prompt templates? No

Examples of Utterances that Trigger This Action

  • "Who can I swap my Friday shift with?"
  • "Find someone to cover my shift."
  • "Show me employees available to swap shifts on Saturday."
 
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