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获取选项列表项目操作
在创建机密个案之前,检索标准化类别,以在对话期间收集特定数据。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
在创建机密个案之前,检索标准化类别,以在对话期间收集特定数据。
| 适用于:Lightning Experience |
| 适用于:带员工服务的无限版本 |
| 所需用户权限 | |
|---|---|
| 要构建和管理服务客服人员: | 管理 Agentforce 服务客服人员和管理 AI 客服人员 或 自定义应用程序 |
要使用此操作,请根据业务的安全标准进行自定义。我们建议配置客服人员,以在代表请求者完成此操作前确认请求者的身份。请参阅通过 Agentforce 行动保持信任。
| API 名称 | 获取选项列表项目 |
| 操作类型 | 标准 |
| 引用操作类型 | 可调用操作 |
| 输入 | 字段名称、对象名称 |
| 输出 | 选项列表值 |
| 此操作是否执行一个或多个提示模板? | 否 |

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