Migrate from Customer Community Plus to Unified Employee License

Migrate your Customer Community Plus (CCP) users to the Unified Employee License (UEL) to streamline administration by establishing employees as first-class, standard Salesforce users. This migration simplifies employee onboarding, provides consistent organizational coverage, and enables modern platform capabilities across Agentforce IT Service, HR Service, and Slack collaboration. Migrating to UEL also eliminates hierarchical disruptions where reporting lines were restricted by license type.

• CCP to UEL Migration FAQs
  Review common questions about CCP to UEL migration, including rollback, downtime, inactive users, phased rollout, sandbox testing, error handling, and post-migration license behavior.
• Before You Begin
  Before starting migration, make sure your organization meets the prerequisites required to maintain data integrity and prevent system errors.
• Post Migration: What Changes and What Doesn’t?
  CCP to UEL migration is a foundational shift in how employee users are modeled, focusing on identity transformation.
• Migrate to UEL
  Migrate your Customer Community Plus (CCP) users to the Unified Employee License (UEL).
• Post Migration Checks
  While validation is optional, we recommend completing these steps to ensure all features function as expected after the migration:
• Set Up User Access Policies for UEL Migration
  After the migration is successful, assign the required permission sets to your migrated employee users. We recommend assigning the Employee Enablement Program Unified Employee User and the Employee Hub Unified Employee User permission sets.