You are here:
Submits a payroll discrepancy report for an employee by creating a service request and a related case. Use it when a user directly reports a payroll issue, or as a follow-up to the Get Payroll Discrepancy action to file a case for the affected pay period.
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: | Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.
| API Name | ReportPayrollDiscrepancy |
| Action Type | Standard |
| Reference Action Type | Flow |
| Reference Action | Report Payroll Discrepancy |
| Inputs | Service Process Name, Discrepancy Type, Short Description, Pay Period ID, Check Date |
| Outputs | Status Message, Case Number, Error Message |
| Does this action execute one or more prompt templates? | No |
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.