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Employees use this action to request workplace accommodations (for example, ergonomic
furniture or specialized equipment) through the HR service agent.
Manage Agentforce Service Agents AND Manage AI Agents
OR
Customize Application
Action Details
To use this action, customize it according to your business’s
security standards. We recommend configuring your agent to confirm the requester's identity
before completing this action on their behalf. See Maintain Trust with Agentforce
Actions.
This action initiates the secure creation of a case and moves the conversation from the AI agent
to HR or Legal specialists using the Escalate Confidential Complaint flow.
API Name
WorkplaceAccommodation
Action Type
Standard
Reference Action Type
Flow
Reference Action
Workplace Accommodation
Inputs
Employee ID, Accommodation Description, Accommodation Type, Preferred Contact Method, Accommodation Duration, Service Definition ID
Outputs
Case Number, Status
Does this action execute one or more prompt templates?
No
Examples of Utterances that Trigger This Action
“I need a workplace accommodation request.”
“Request an ergonomic chair as a temporary accommodation.”
“Submit an accommodation request for specialized equipment.”
