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            Submit Resignation Action

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            3. Agentforce Service

            Submit Resignation Action

            Employees use this action to formally submit their resignation through the HR service agent.

            Required Editions

            View supported editions.
            User Permissions Needed  
            To build and manage Service Agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application

            Action Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            This action initiates the secure creation of a case and moves the conversation from the AI agent to HR or Legal specialists using the Escalate Confidential Complaint flow.

            API Name SubmitResignation
            Action Type Standard
            Reference Action Type Flow
            Reference Action Submit Resignation
            Inputs Employee ID, Proposed Last Working Day, Primary Reason, Comment, Service Definition ID
            Outputs Case Number, Status
            Does this action execute one or more prompt templates? No

            Examples of Utterances that Trigger This Action

            • “I want to submit my resignation.”
            • “Help me resign effective at the end of next month.”
            • “Start a resignation request with my last working day as July 31.”
             
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            Salesforce Help | Article