Cree un registro de incidente para realizar un seguimiento e identificar una interrupción que implica un gran número de clientes. Los incidentes están destinados de forma óptima a resolver problemas de clientes generalizados que requieren colaboración de múltiples equipos.
Desde la Consola de servicio, haga clic en el menú desplegable y seleccione Incidentes.
Seleccione Nuevo.
Introduzca la información y guarde sus cambios.
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