Crie um registro de incidente para rastrear e identificar uma interrupção que envolve um grande número de clientes. Os incidentes são melhor adequados para resolver problemas amplos do cliente que exigem colaboração de várias equipes.
No Console de serviço, clique na lista suspensa e selecione Incidentes.
Selecione Novo.
Insira as informações e salve suas alterações.
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