breadcrumbDescription
Overfør hændelser til supportrepræsentanter baseret på færdigheder, så en supportrepræsentant med de rigtige færdigheder kan løse hændelsen.
| Vis understøttede versioner. |
| Brugertilladelser påkrævet | |
|---|---|
| Hvis du vil opsætte Omni-Channel: | Tilpas applikation |
| Hvis du vil oprette serviceressourcer: | Opret på serviceressourcer |
| Hvis du vil tildele færdigheder til serviceressourcer: | Rediger på serviceressourcer |
Hvis du vil distribuere hændelser til supportagenter baseret på færdigheder, skal du udføre disse trin:
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.