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为基于技能的路由创建事件技能
根据技能将事件转移到支持代表,以便具有正确技能的支持代表可以解决事件。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
根据技能将事件转移到支持代表,以便具有正确技能的支持代表可以解决事件。
| 查看支持版本。 |
| 所需用户权限 | |
|---|---|
| 设置全方位: | 自定义应用程序 |
| 创建服务资源: | 对服务资源拥有创建权限 |
| 为服务资源分配技能: | 对服务资源拥有编辑权限 |
要根据技能将事件路由到支持代表,请完成以下步骤:

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